Integrating technology into curriculum can be challenging. TechnoKids support staff can help!
We know that you have questions and we want to be there to provide answers.


Frequently Asked Questions

Typically, most support-related issues when using TechnoKids Computer Curriculum are software-related. Below is a list of common questions. They are organized in categories. For each category there is a list of statements that describe common issues. If the solution you require is not listed below, complete the Support Form

Getting Started Support

  1. Open any Office application, such as Word or Excel and create a new document.
  2. Choose File in the top left corner, and then select either Account or Help from the list on the left.
  3. Under Product Information you will see your Office product name and full version number.
  4. If the full version number does not appear, choose About Word (or the application you are using). A dialog box opens, showing the full version number and bit version (32- or 64-bit) at the top.

In some TechnoKids projects, the read-only property must be removed from a file to allow users to edit the content. This situation applies to database files, as well as sample files in TechnoHTML. A quick way to remove a read-only property from files is to edit the folder settings. To do this, right click on the folder, select PROPERTIES, and then click inside the read-only box. Select Apply changes to this folder, subfolders, and files, and then click OK. This action removes the read-only property from all subfolders and files within the folder.

What is frustrating to many users is that although all the files can now be edited because the read-only property is no longer active, when they look at the properties on the folder, the read-only property has returned. This is a known Windows related issue. Do not become frustrated. As long as your students can access the files and complete their work, do not worry about the status of the read-only check box.

PDF Support

TechnoKids PDF files are copyright protected. You and your students can add comments, textboxes, and other annotations to the files using Adobe Acrobat Reader or XODO Chrome extension. Watch the instructional video to learn how to use the files in Adobe Acrobat Reader. To find out more about the XODO extension, watch this video.

Please note, you do not have permission to copy text or pictures from any TechnoKids document. Please refer to your site license agreement, Part 6 (c), The Licensee may not translate, reverse engineer, de-compile, disassemble, or create derivative works based upon the Curriculum or any part thereof.

TechnoKids PDF files are copyright protected. You do not have permission to copy text or pictures from any TechnoKids document. Please refer to your site license agreement, Part 6 (c), The Licensee may not translate, reverse engineer, de-compile, disassemble, or create derivative works based upon the Curriculum or any part thereof.

There are several causes of printer-related problems. Refer to the solutions below:

  1. Update Adobe Reader: Ensure that you have the latest version of Adobe Acrobat Reader. TechnoKids documents are compatible with Adobe Reader XI or later.
  2. Update Printer Drivers: Ensure that you have the latest drivers for your printer. Visit the manufacturer's website to see if there are any available updates.
  3. Print Another Document: Determine if the issue is related to the file. Try to print another PDF file. Does it print? If yes, then the issue may be related to the file. However, if it does not, the issue may be related to the version of PDF software installed.
  4. Print from Another Computer: Determine if the issue is related to the computer. Try to print the PDF file from another computer. Does it print? If yes, then the issue may be related to the file. However, if it does not, the issue may be related to computer settings.
  5. Print PDF File as an Image: Sometimes PDF files fail to print properly, resulting in output consisting of only a header sheet or part of the file. Often an error message is produced. If your PDF file fails to print, try the following method:
    1. After opening the .pdf file, go to the File menu and select PRINT.
    2. In the Print window, select the printer you want, then click the ADVANCED button in the lower left corner.
    3. You can check the box labelled PRINT AS IMAGE. However, while this usually works, it creates a huge file and can take a very long time to print.
    4. Click OK to close the dialog box.
    5. Click OK to print the document.

Our PDF files are only viewable with Adobe Acrobat Reader XI or higher. Other PDF software will not open the files. Here are some troubleshooting suggestions:

Option 1:
  1. Download the latest version of Adobe Acrobat Reader.
  2. Your default program for PDF files may not be set to Adobe Acrobat Reader. Right click on a PDF file icon. From the list select Choose another app.
  3. Scroll through the list of programs and select Adobe Acrobat Reader.
  4. Select the option to Always use this app to open .pdf files.

Option 2:
  1. Download the latest version of Adobe Acrobat Reader.
  2. Select Adobe Acrobat Reader from your program list and open Adobe Acrobat Reader.
  3. With the program open, click File - Open.
  4. Browse to the location of the PDF file that you want to view.
  5. Click Open.

For students having difficulty reading the text in the workbook, or for students who are not proficient in English, you have two options that convert text to speech.

Option 1: Use Adobe Acrobat Reader TEXT TO SPEECH

  1. Open the TechnoKids file in Adobe Acrobat Reader.
  2. Go to the page you want read.
  3. From the View menu select READ OUT LOUD. Click ACTIVATE READ OUT LOUD.
  4. From the View menu select READ OUT LOUD. Click READ THIS PAGE ONLY (SHIFT + CTRL+ C is used to Pause/Resume).
  5. TIP: Once you activate READ THIS PAGE ONLY you can select any paragraph to have it read.

Option 2: Use the Chrome Extension Speak It
TIP: This is a great extension that will read any web-based text.

  1. Get the Speak It Extension here.
  2. To have TechnoKids PDF file read aloud, post it to your Google Drive.
  3. Have students open the file using Kami. (To find out more about the Kami extension, watch this video.)
  4. Select the text.
  5. Click the SPEAK IT symbol in the TOP RIGHT corner of the browser window.

Microsoft Paint Support

You may have more than one graphic program installed on your computer. Graphic files such as gif, jpg, or bmp, when double clicked will open into a "default" program. To be able to open BMP or PNG files with Microsoft Paint, you may need to change the default program. To do this:

  1. Right click on the image file icon.
  2. Select OPEN WITH from the menu.
  3. From the menu, click CHOOSE ANOTHER APP.
  4. In the How do you want to open this file? box, select PAINT.
  5. Click to select the box marked Always use this app to open .bmp files.
  6. Click OK. The picture opens in Paint.

View the support document Paint Default Image Program to see or print illustrated instructions.

Picture Support

When you take digital photos with your camera often the digital photos are of a high quality resulting in a large file size. For many TechnoKids activities, it is easier to work with the photos if they are smaller.

Follow the instructions in the Batch Convert Photos using Image Resizer Powertoy for Windows to learn how to take a “batch” of photos and resize them without losing quality. Please note, this is a third-party app. Contact your System Administrator for installation. Also see Resizing Images Without Losing Quality.

Web Design Support

There are some online web host services available for a small fee. This may or may not be an option for your school. Locate a free web host using the search term free web host. You can restrict the search term further by specifying the organization -- free web hosting for students, religious affiliation -- free web hosting for Christian schools, or by geographical location -- free web hosting in Canada. Please note that some hosts require that users be thirteen (13) years of age to register. If not, a teacher should register for one free web account and then create pages for each student.

Many free web hosts have a minimum age requirement. If your students do not meet that requirement, you can still post their web pages using the free host. Instead, of having each student register for an account, create a teacher account. You can then upload your students web pages using the teacher account. To do this:

  1. Register to create a teacher account.
  2. Login to the account.
  3. Open the File Manager.
  4. Create a studentname folder.
  5. Select the studentname folder.
  6. Upload the web page files into the studentname folder.
  7. The URL of the studentname account is http:/teachername.freehosting.net/studentname/index.html

Your students can create web pages, but not upload them to the Internet. You can have your students share their work by having the web page file open on the computer and have others view it on the screen.

Try the following suggestions:

  • You cannot just upload the index.htm file. You must also upload the contents of the index_files folder. This folder contains all of your pictures. Using the File Manager create a sub-directory folder called index_files and then upload the picture files into the subfolder.
  • Ensure the index_files folder was named correctly.
  • Verify that the pictures were uploaded to the correct location. Make sure that the pictures are in the index_files sub-directory folder in the File Manager and NOT in the same place as the index.htm file. If the files are in the wrong place, select the files, and then click the Choose a Destination arrow and select index_files. Click Move.

Follow the instructions in the Batch Convert Photos using Image Resizer Powertoy for Windows to learn how to take a “batch” of photos and resize them without losing quality. Please note, this is a third-party app. Contact your System Administrator for installation. Also see Resizing Images Without Losing Quality.

Try the following suggestions:

  • This may mean that a picture is missing. Go back to the index_files sub-directory in the File Manager. Look to see what image is missing and upload it.
  • The picture might be the wrong file type. Open the picture and click the Save as type arrow and select JPG. Save the change. Correct the image code in the index.html file and save the changes. Re-upload the index.html file as well as the picture in the new format.
  1. Open a browser and find the site that you want to link to.
  2. Copy the URL from the address bar.
  3. Open the index.html file in your text editor.
  4. Make the correction to the hyperlink.
  5. Test it to make sure it is working.
  6. Save the changes to the index file.
  7. Re-upload the index file using the file manager.

Click the Refresh or Reload tool in the browser to reload the page.

Yes! View the HTML support document for help in adding pictures in an HTML document using a Chromebook.
Yes! We have had success using Editey to edit and create HTML documents while in Google Drive. Refer to Google Marketplace Editey.

Download Support

In January 2020 we launched the TechnoKids Library. Projects that are Office 2013 or newer are available through the Library. Refer to the Getting Started page for complete instructions on how to download your TechnoKids projects.
A "zipped" file is compressed to save space when transferring from place to place. Your Windows operating system has built-in zip capabilities so that you can compress and extract files easily. Folders compressed by using this feature are identified by a zippered folder icon.


Extract the files on a Windows device:
  1. Go to the place where the zipped file is located. If you downloaded from an email or the TechnoKids Library, it is most likely in your Downloads folder.
  2. Right click on the folder and choose Extract All....
  3. extract all
  4. In the Extract Compressed (Zipped) Folders dialog box you can choose a destination to extract the files. By default, the folder will be extracted to the same location as the zipped folder.
  5. Tick the option to Show extracted files when complete.
  6. extract dialog
  7. Click Extract.
  8. Now you can open the folder to view the files.


Extract the files on a Chromebook:
  1. Open File Manager. View the place where the zipped file is located.
    • If you downloaded the file from an email or the TechnoKids Library, it is most likely in My Files > Downloads.
    • If you received the files on a USB, plug the drive into an empty USB slot on your device. Once connected, the device will appear as a folder in the left navigation panel of the Files app.
    downloads folder chromebook
  2. Double click on the file.
  3. Once you've double-clicked, notice the zip file has been mounted and appears as a folder in the left navigation panel of the Files app alongside the Downloads folder, Google Drive folder, and any other services you've mounted.
  4. mounted opened chromebook
  5. The contents of the folder are displayed in the right panel. You will see a [project name] Resources folder, a teacher guide, student workbook, and some helpful URL shortcuts.
  6. Use Alt+click to produce shortcut menu and choose Copy.
  7. Click More in the top right corner of the File Manager window and choose New Window.
  8. Click to select Google Drive from the sidebar. Create a new folder or open an existing folder.
  9. Press Ctrl+V to paste the copied folder into this location.
This error occurs when the file download was interrupted. An incomplete download renders the file corrupt. Try the following suggestions:
  1. Use Google Chrome, not Firefox as your browser.
  2. Instead of clicking on the link in your email, copy and paste the link into your browser.
  3. Type the username and password provided in the email from TechnoKids Inc. Passwords are case sensitive.
  4. When prompted, click SAVE not OPEN.
  5. Select the destination to download the file. (The desktop is a suitable location, because then the file is easy to find)
  6. Use compression software to extract the files.

Extract the files using Windows:
  1. Locate the downloaded folder icon with the zipper on it, indicating that it is compressed.
  2. Right click on the compressed file.
  3. Choose Extract All... from the menu.
  4. A folder path is displayed. The folder will decompress to the same location where the compressed file is located. Click Browse to select a different location.
  5. Click Extract.
  6. The folder opens when extraction is complete. The files can now be opened.
In January 2020 we launched the TechnoKids Library. Projects that are Office 2013 or newer are available through the Library. Refer to the Getting Started page for complete instructions on how to download your TechnoKids projects.
Chrome Browser

Check your browser settings to determine the location of your downloaded files.

  1. Open the Chrome browser.
  2. Click the More button. It has 3 vertical dots.
  3. From the menu, click Settings.
  4. From the left pane, click Advanced.
  5. Select Downloads.
  6. The current path is listed at the top. Click Change to pick a different location.
  7. Drag the Ask where to save each file before downloading to the on position to be prompted each time you download.
  8. Chrome download


Edge Browser

Check your browser settings to determine the location of your downloaded files.

  1. Open the Edge browser.
  2. Click the Settings and More button. It has 3 horizontal dots.
  3. From the menu, click Downloads.
  4. Your downloads will appear in the pane. Click Choose where downloads go. The path to your downloads is listed.
  5. Select Change to pick a new location.
  6. Drag the Ask me what to do with each download to the on position to be prompted each time you download.
  7. Edge download

Printing Support

The TechnoKids documents are designed to print on letter sized paper (8.5" x 11"). However, many international customers use other paper sizes. You can adjust the pdf files and Word documents to print to a different paper size:

Option 1: Print from Microsoft Word

Office 2019, 2016, 2013, and Online
  1. Open the document in Microsoft Word.
  2. Click File in the top left corner.
  3. Select Print.
  4. Choose A5 (or another paper size) from the Paper Size box.
  5. Click Print.


Option 2: Print from Adobe Reader (Free PDF Software)

  1. Open the document in Adobe Acrobat Reader.
  2. From the File menu, select Print.
  3. Click Properties.
  4. Click the Paper/Quality tab.
  5. From the Paper Options area select A5 (or another paper size).
  6. Click OK.
  7. Once you return to the Printer dialog box, click the Size button and choose Fit.
  8. Click Print.

Scratch & ScratchJr Support

You will need to install the Bluestacks emulator in order to run ScratchJr on a Windows operating system. Once you have done that you can then add the ScratchJr app from the Google Play store.

Download Bluestacks:
  1. Visit Bluestacks.
  2. Click the Download Bluestacks button.
  3. Click Run.
Add the ScratchJr app:
  1. Open the Bluestacks emulator.
  2. Click the Home tab.
  3. In the Search box, type ScratchJr.
  4. Click the Visit Google Play button.
  5. Sign into your Google account.
  6. Tap or select the ScratchJr icon.
  7. Click Install.


Currently, there is no version available for the Mac.

Scratch Jr is available in the App Store

Scratch Jr saves student work in an internal database. The files are not web-based and cannot be opened on another computer. For this reason, we recommend that students be assigned a specific device.

  • Number the devices: Assign each device a number. Students must use the same device every class.
  • Produce a seating chart: If devices are in a fixed location, assign each student a seat within the computer lab or classroom. The student must sit at the same station each class.

Python 3 Support

  1. Visit Python Software Foundation.
  2. Before you click the Download button you may want to click on the link that lists your operating system. This is advisable if you are using a 64-bit version of Windows.
  3. If you selected your operating system instead of the Download button, find your version from the list. Select the executable installer link. Save the file.
  4. Run the file and follow the prompts to install.

You can follow all the instructions in TechnoTurtle on a Chromebook using the Trinket resource files included with the project. The free version has a few limitations; you cannot save your work to retrieve anything previously created and you cannot resize the canvas.

  1. Visit Trinket.
  2. Sign up for free using your Google account.
  3. Once you have signed up, log in with your Google account.
  4. Click New Trinket and choose Pygame from the menu.
  5. Type any code into the main.py tab. Click Run to run the program.

Trinket Resource Files are included with TechnoTurtle.

  1. Open the Turtle project folder.
  2. All sample files and templates are located in the Turtle Resources/Trinket folder.

Open a Template File

  1. To upload a template file, click the Upload text file button and select the file. It will open in a new tab.
  2. Press CTRL+A to select all the text in the file.
  3. Click the main.py tab.
  4. Press CTRL+V to paste the text into the main.py tab.