Integrating technology into curriculum can be challenging. TechnoKids support staff can help!
We know that you have questions and we want to be there to provide answers.


Frequently Asked Questions

Typically, most support questions are software-related. Below is a list of common issues customers experience. They are organized in categories. For each category there is a list of statements. If the solution you require is not listed below, complete the Support Form

Getting Started Support

  1. Open any Office application, such as Word or Excel and create a new document.
  2. Choose File in the top left corner, and then select either Account or Help from the list on the left.
  3. Under Product Information you will see your Office product name and full version number. If it says you have Microsoft 365, use the Office 2019 TechnoKids project version.
  4. If the full version number does not appear, choose About Word (or the application you are using). A dialog box opens, showing the full version number and bit version (32- or 64-bit) at the top.

In some TechnoKids projects, the read-only property must be removed from a file to allow users to edit the content. This situation applies to database files, as well as sample files in TechnoHTML. A quick way to remove a read-only property from files is to edit the folder settings. To do this, right click on the folder, select PROPERTIES, and then click inside the read-only box. Select Apply changes to this folder, subfolders, and files, and then click OK. This action removes the read-only property from all subfolders and files within the folder.

What is frustrating to many users is that although all the files can now be edited because the read-only property is no longer active, when they look at the properties on the folder, the read-only property has returned. This is a known Windows related issue. Do not become frustrated. As long as your students can access the files and complete their work, do not worry about the status of the read-only check box.

PDF Support

TechnoKids PDF files are copyright protected. You and your students can add comments, text boxes, and other annotations to the files using Adobe Acrobat Reader or Kami Chrome extension. Watch the instructional video to learn how to use the files in Adobe Acrobat Reader. To find out more about the Kami extension, watch this instructional video.

Please note, you do not have permission to copy text or pictures from any TechnoKids document. Please refer to your site license agreement, Part 6 (c), The Licensee may not translate, reverse engineer, de-compile, disassemble, or create derivative works based upon the Curriculum or any part thereof.

TechnoKids PDF files are copyright protected. You do not have permission to copy text or pictures from any TechnoKids document. Please refer to your site license agreement, Part 6 (c), The Licensee may not translate, reverse engineer, de-compile, disassemble, or create derivative works based upon the Curriculum or any part thereof.

There are several causes of printer-related problems. Refer to the solutions below:

  1. Update Adobe Reader: Ensure that you have the latest version of Adobe Acrobat Reader. TechnoKids documents are compatible with Adobe Reader XI or later.
  2. Update Printer Drivers: Ensure that you have the latest drivers for your printer. Visit the manufacturer's website to see if there are any available updates.
  3. Print Another Document: Determine if the issue is related to the file. Try to print another PDF file. Does it print? If yes, then the issue may be related to the file. However, if it does not, the issue may be related to the version of PDF software installed.
  4. Print from Another Computer: Determine if the issue is related to the computer. Try to print the PDF file from another computer. Does it print? If yes, then the issue may be related to the file. However, if it does not, the issue may be related to computer settings.
  5. Print PDF File as an Image: Sometimes PDF files fail to print properly, resulting in output consisting of only a header sheet or part of the file. Often an error message is produced. If your PDF file fails to print, try the following method:
    1. After opening the .pdf file, go to the File menu and select PRINT.
    2. In the Print window, select the printer you want, then click the ADVANCED button in the lower left corner.
    3. You can check the box labelled PRINT AS IMAGE. However, while this usually works, it creates a huge file and can take a very long time to print.
    4. Click OK to close the dialog box.
    5. Click OK to print the document.

Our PDF files are only viewable with Adobe Acrobat Reader XI or higher. Other PDF software will not open the files. Here are some troubleshooting suggestions:

Option 1: Set the Default PDF Reader

  1. Ensure that you have the latest version of Adobe Acrobat Reader.
  2. Your default program for PDF files may not be set to Adobe Acrobat Reader. Browse to the location of the TechnoKids project folder. Locate a PDF such as the Teacher Guide.
  3. Right click on a TechnoKids PDF file. From the menu select Choose another app.
  4. Scroll through the list of programs and select Adobe Acrobat Reader.
  5. Select the option to Always use this app to open .pdf files.
  6. Click OK.
  7. Now when you double click a TechnoKids PDF file it will automatically open in Adobe Acrobat Reader.
Set the program default for PDFs

Option 2: Open the File in Adobe Reader

  1. From the Start menu , launch Adobe Acrobat Reader from the list of programs. If you do not see it in the list, visit Adobe Acrobat Reader.
  2. Click the File menu, choose Open.
  3. Browse to the location of the TechnoKids project folder. Locate a PDF such as the Teacher Guide.
  4. Click Open.

TechnoKids PDF files can be opened in Google Docs. However, sometimes they lose their formatting. Using Google Docs to view TechnoKids PDFs is best suited for simple worksheets. To keep the formatting we recommend using a Google Drive Add-on, such as Kami. Many schools have an IT administrator whose responsibility is to manage teacher and student Google accounts. You may need to gain permission.

  1. Open Google Chrome.
  2. Visit the Chrome web store or Google Workspace Marketplace.
  3. Search for a PDF extension or Google Drive Add-on such as Kami or DocHub.
  4. Click Add to Chrome or Install.
  5. Follow the onscreen prompts.
  6. To open the TechnoKids PDF file, browse to the location of the TechnoKids project folder stored in your Google Drive. The folder will be name of the project. Such as pri-me, jnr-timeline, or int-biography.
  7. Open the TechnoKids project folder and then open the Google folder. Locate a PDF such as the Teacher Guide (e.g. TechnoBiography Guide GS.pdf).
    • How to Preview or Print the PDF:
      Double click a TechnoKids PDF file to open it in the web browser. You can preview or print the document.
    • Open a PDF in the Chrome web browser
    • How to Open using an App or Drive Add-on:
      Right click a TechnoKids PDF file (press ALT and the track pad at the same time). From the menu, select Manage in Drive. Hover over the top bar to select Open with. Pick an option such as Annotate with Kami.

    • TIP: If you do not see Kami (or the app you need), click Connect more apps. Search for a PDF annotator and follow the on-screen prompts to install it. You will likely need to sign in to grant permission for Google Drive access. This will allow PDF files to be opened, edited, and saved.

      Open a PDF in the Chrome web browser
    • How to Open Directly into Chrome Extension: Extension
      If you installed a Chrome extension, click the Extensions tool at the top of the browser window and select it. You may be asked to sign into your Google account. Select Open from Google Drive. Select the TechnoKids PDF file to view and/or edit.
    • Open a PDF using a Chrome Extension

For students having difficulty reading the text in the workbook, or for students who are not proficient in English, you have two options that convert text to speech.

Option 1: Use Adobe Acrobat Reader TEXT TO SPEECH

  1. Open the TechnoKids file in Adobe Acrobat Reader.
  2. Go to the page you want read.
  3. From the View menu select READ OUT LOUD. Click ACTIVATE READ OUT LOUD.
  4. From the View menu select READ OUT LOUD. Click READ THIS PAGE ONLY (SHIFT + CTRL+ C is used to Pause/Resume).
  5. TIP: Once you activate READ THIS PAGE ONLY you can select any paragraph to have it read.

For students having difficulty reading the text in the workbook, or for students who are not proficient in English, you have two options that convert text to speech.

Option 2: Use a Text to Speech Chrome Extension

For students having difficulty reading the text in the workbook, or for students who are not proficient in English, you have two options that convert text to speech.


  1. Get Read Aloud: A Text to Speech Voice Reader here.
  2. To have TechnoKids PDF file read aloud, post it to your Google Drive.
  3. Have students open the file using Kami. (To find out more about the Kami extension, watch this video.)
  4. Select the text.
  5. Right click the text (Press the ALT key and the touch pad). From the menu select Read Aloud selected text.

Microsoft Paint Support

You may have more than one graphic program installed on your computer. Graphic files such as gif, jpg, or bmp, when double clicked will open into a "default" program. To be able to open BMP or PNG files with Microsoft Paint, you may need to change the default program. To do this:

  1. Right click on the image file icon.
  2. Select OPEN WITH from the menu.
  3. From the menu, click CHOOSE ANOTHER APP.
  4. In the How do you want to open this file? box, select PAINT.
  5. Click to select the box marked Always use this app to open .bmp files.
  6. Click OK. The picture opens in Paint.

View the support document Paint Default Image Program to see or print illustrated instructions.

Picture Support

When you take digital photos with your camera often the digital photos are of a high quality resulting in a large file size. For many TechnoKids activities, it is easier to work with the photos if they are smaller.

Follow the instructions in the Batch Convert Photos using Image Resizer Powertoy for Windows to learn how to take a “batch” of photos and resize them without losing quality. Please note, this is a third-party app. Contact your System Administrator for installation. Also see Resizing Images Without Losing Quality.

Web Design Support

There are some online web host services available for a small fee. This may or may not be an option for your school. Locate a free web host using the search term free web host. You can restrict the search term further by specifying the organization -- free web hosting for students, religious affiliation -- free web hosting for Christian schools, or by geographical location -- free web hosting in Canada. Please note that some hosts require that users be thirteen (13) years of age to register. If not, a teacher should register for one free web account and then create pages for each student.

An option is freewebhostingarea.com.

Many free web hosts have a minimum age requirement. If your students do not meet that requirement, you can still post their web pages using the free host. Instead, of having each student register for an account, create a teacher account. You can then upload your students web pages using the teacher account. To do this:

  1. Register to create a teacher account.
  2. Login to the account.
  3. Open the File Manager.
  4. Create a studentname folder.
  5. Select the studentname folder.
  6. Upload the web page files into the studentname folder.
  7. The URL of the studentname account is http:/teachername.freehosting.net/studentname/index.html

Your students can create web pages, but not upload them to the Internet. You can have your students share their work by having the web page file open on the computer and have others view it on the screen.

Try the following suggestions:

  • Caret Chrome App: Caret is a free Chrome app. It can be used to write and edit HTML code. The file can be stored in Google Drive. One shortcoming is Caret does not have a built-in preview pane. Instead to see the web page, students must open it in a web browser tab. Read about Caret or watch the how-to video.
  • Editey Chrome App: Another Chrome app that is ideal for Chromebook users is Google Marketplace Editey. It allows students to write, edit, and preview HTML code. It works with Google Drive to open and save the file. Editey offers a 30 free trial, but afterwards there is a user-fee.
  • Web Host Service: An alternative is to use a web hosting service such as Free Web Hosting Area. This option has students code a web page in the web browser. The file can easily be previewed. It is important to note that the service does have ads. Read about using a web host or watch the how-to video.
  • Trinket.io: Trinket is a web-based service. Students can build, preview, and publish their web page directly in the Chrome web browser. At this time of this writing, making an HTML5 trinket was free. Read the step-by-step instructions.

Follow the instructions in the Batch Convert Photos using Image Resizer Powertoy for Windows to learn how to take a “batch” of photos and resize them without losing quality. Please note, this is a third-party app. Contact your System Administrator for installation. Also see Resizing Images Without Losing Quality.

Click the Refresh or Reload tool in the browser to reload the page.

Download Support

In January 2020 we launched the TechnoHub. Projects that are Office 2013 or newer are available here. If you sign in and your files are not available, please contact us. Refer to the Getting Started page for complete instructions on how to download your TechnoKids projects.
A "zipped" file is compressed to save space when transferring from place to place. When you download TechnoKids projects, you must unzip the file to access the teacher guide, student workbook, and resources.


Extract the files on a Windows device:
  1. Go to the place where the zipped file is located. If you downloaded from an email or the TechnoHub, it is most likely in your Downloads folder.
  2. Right click on the folder and choose Extract All....
  3. extract all
  4. In the Extract Compressed (Zipped) Folders dialog box you can choose a destination to extract the files. By default, the folder will be extracted to the same location as the zipped folder.
  5. Tick the option to Show extracted files when complete.
  6. extract dialog
  7. Click Extract.
  8. Now you can open the folder to view the files.


Extract the files on a Chromebook:

These instructions explain how to unzip the downloaded TechnoKids folder and copy the project files into your Google Drive.

  1. You may already be looking at your Downloads folder. If you are not, on your Chromebook, click Launcher (white dot in the left corner). Select the up arrow. Pick Files. file manager
  2. Select My files from the left pane. Select Downloads.
  3. downloads folder chromebook
  4. Double click on the TechnoKids file technokidsMMDD.zip.
  5. Once you've double-clicked, notice the zip folder appears in the sidebar.
  6. mounted opened chromebook
  7. The contents of the zipped file are displayed. You will see a folder that has the name of the TechnoKids project you selected to download (e.g., pri-me, jnr-timeline, int-biography).
  8. Press ALT and then click the TechnoKids project folder. From the shortcut menu, choose Copy.
  9. mounted opened chromebook
  10. Select Google Drive from the sidebar. Select My Drive.
  11. Click More in the top right corner (3 dots). From the menu, select Paste. The TechnoKids project is now in your Google Drive.
  12. paste into Google Drive

This error occurs when the file download was interrupted. An incomplete download renders the file corrupt. Delete the incomplete download and try again.

In January 2020 we launched the TechnoHub. Contact TechnoKids for your username and password. Projects that are Office 2013 or newer are available through TechnoHub. Refer to the Getting Started page for complete instructions on how to download your TechnoKids projects.

Sometimes you lose your files. You have downloaded them, but you do not know where they have gone. The good news is that TechnoKids has created a standard file name for all downloaded files. It is technokidsMMDD. For example, the search term technokids1013 will find a file downloaded on October 13 from TechnoHub on your device. Please note, if you do not know the date, just type technokids when searching.

Chromebook
  1. Click the Launcher icon on your Chromebook.
  2. Type technokidsMMDD.zip into the search box, where MMDD is the month and day the file was downloaded.
  3. As you type, matching files will be displayed in the search results.
  4. Click the file to go to the location.

Windows
  1. Click Search in the Windows taskbar.
  2. Type technokidsMMDD.zip into the search box, where MMDD is the month and day the file was downloaded.
  3. As you type, matching files will be displayed in the search results.
  4. Click the arrow beside the file name.
  5. Choose Open file location.

You may prefer to chose where your downloads go on each and every occasion. This will allow you to pick your desktop, USB stick, or another preferred choice. Follow the steps to change your settings. Please note, the instructions differ depending on the web browser you are using.

Chrome Browser
  1. Open the Chrome browser.
  2. Click the More button. It has 3 vertical dots.
  3. From the menu, click Settings.
  4. From the left pane, click Advanced.
  5. Select Downloads.
  6. Drag the Ask where to save each file before downloading to the on position to be prompted each time you download.
  7. Windows
    ask where to download windows
    Chromebook
    ask where to download chromebook

Edge Browser
  1. Open the Edge browser.
  2. Click the Settings and More button. It has 3 horizontal dots.
  3. From the menu, click Settings.
  4. From the left pane, click Downloads.
  5. Drag the Ask me what to do with each download button to the on position to be prompted each time you download.
  6. edge ask download

Printing Support

The TechnoKids documents are designed to print on letter sized paper (8.5" x 11"). However, many international customers use other paper sizes. You can adjust the pdf files and Word documents to print to a different paper size:

Option 1: Print from Microsoft Word

Office 2019, 2016, 2013, and Online
  1. Open the document in Microsoft Word.
  2. Click File in the top left corner.
  3. Select Print.
  4. Choose A5 (or another paper size) from the Paper Size box.
  5. Click Print.


Option 2: Print from Adobe Reader (Free PDF Software)

  1. Open the document in Adobe Acrobat Reader.
  2. From the File menu, select Print.
  3. Click Properties.
  4. Click the Paper/Quality tab.
  5. From the Paper Options area select A5 (or another paper size).
  6. Click OK.
  7. Once you return to the Printer dialog box, click the Size button and choose Fit.
  8. Click Print.

Scratch & ScratchJr Support

You will need to install the Bluestacks emulator in order to run ScratchJr on a Windows operating system. Once you have done that you can then add the ScratchJr app from the Google Play store.

Download Bluestacks:
  1. Visit Bluestacks.
  2. Click the Download Bluestacks button.
  3. Click Run.
Add the ScratchJr app:
  1. Open the Bluestacks emulator.
  2. Click the Home tab.
  3. In the Search box, type ScratchJr.
  4. Click the Visit Google Play button.
  5. Sign into your Google account.
  6. Tap or select the ScratchJr icon.
  7. Click Install.


Currently, there is no version available for the Mac.

Scratch Jr is available in the App Store

Scratch Jr saves student work in an internal database. The files are not web-based and cannot be opened on another computer. For this reason, we recommend that students be assigned a specific device.

  • Number the devices: Assign each device a number. Students must use the same device every class.
  • Produce a seating chart: If devices are in a fixed location, assign each student a seat within the computer lab or classroom. The student must sit at the same station each class.

Python 3 Support

  1. Visit Python Software Foundation.
  2. Before you click the Download button you may want to click on the link that lists your operating system. This is advisable if you are using a 64-bit version of Windows.
  3. If you selected your operating system instead of the Download button, find your version from the list. Select the executable installer link. Save the file.
  4. Run the file and follow the prompts to install.

You can follow all the instructions in TechnoTurtle on a Chromebook using the Trinket resource files included with the project. The free version has a few limitations; you cannot save your work to retrieve anything previously created and you cannot resize the canvas. To learn more read this post about teaching python.

  1. Visit Trinket.
  2. Sign up for free using your Google account.
  3. Once you have signed up, log in with your Google account.
  4. Click New Trinket and choose Pygame from the menu.
  5. Type any code into the main.py tab. Click Run to run the program.

Trinket Resource Files are included with TechnoTurtle.

  1. Open the Turtle project folder.
  2. All sample files and templates are located in the Turtle Resources/Trinket folder.

Open a Template File

  1. To upload a template file, click the Upload text file button and select the file. It will open in a new tab.
  2. Press CTRL+A to select all the text in the file.
  3. Click the main.py tab.
  4. Press CTRL+V to paste the text into the main.py tab.