Integrating technology into curriculum can be challenging. TechnoKids support staff can help!
We know that you have questions and we want to be there to provide answers.


Frequently Asked Questions

Typically, most support-related issues when using TechnoKids Computer Curriculum are software-related. Below is a list of common problems. They are organized in categories. For each category there is a list of statements that describe common issues. If the solution you require is not listed below, complete the Support Form

Getting Started Support

Method 1: Watch the Splash Screen
You can examine the Office splash screen as your version of office launches. Start any of your office programs and watch as the program loads. A splash screen will appear indicating the version office you have installed.

Method 2: Study the Program List
Often the Office version will be listed beside the program name in the Program list. Click START. Click All Programs. Click Microsoft Office. Look for a version identifier listed after the program name.

Method 3: Use the Add or Remove Programs Dialog Box
You can examine the version information of the installed Office program or of the individual Office products by checking the list of installed products.

  1. Open the Control Panel.
  2. Click Programs.
  3. Click Programs and Features.
  4. Scroll through the list of installed programs to locate Microsoft Office.
  5. Read the Office version.

In some TechnoKids projects, the read-only property must be removed from a file to allow users to edit the content. This situation applies to database files, as well as sample files in TechnoHTML. A quick way to remove a read-only property from files is to edit the folder settings. To do this, right click on the folder, select PROPERTIES, and then click inside the read-only box. Select Apply changes to this folder, subfolders, and files, and then click OK. This action removes the read-only property from all subfolders and files within the folder.

What is frustrating to many users is that although all the files can now be edited because the read-only property is no longer active, when they look at the properties on the folder, the read-only property has returned. This is a known Windows related issue. Do not become frustrated. As long as your students can access the files and complete their work, do not worry about the status of the read-only check box.

Microsoft Paint Support

You may have more than one graphic program installed on your computer. Graphic files such as gif, jpg, or bmp, when double clicked will open into a "default" program. To be able to open BMP or PNG files with Microsoft Paint, you may need to change the default program. To do this:

  1. Click once on a BMP or PNG picture.
  2. Hold down the SHIFT key.
  3. Right click on the image.
  4. Select OPEN WITH from the menu.
  5. From the menu, click CHOOSE DEFAULT PROGRAM…
  6. In Recommended Programs, select PAINT.
  7. Click to select the box marked Always use the selected program to open this kind of file.
  8. Click OK. The picture opens in Paint.

View the support document Default Image Program Vista or Windows 7 to see or print illustrated instructions.

Picture Support

When you take digital photos with your camera often the digital photos are large. For many TechnoKids activities, it is easier to work with the photos if they are smaller.

Follow the instructions in the support document to learn how to take a “batch” of photos and resize them using Microsoft Office Picture Manager or Windows Live Photo Gallery.

Web Design Support

Webs.com, Geocities, and Freeservers no longer offer free web hosting. Use either of the following illustrated, step by step instructions to post files using an alternate free web host.

If teaching TechnoHTML use the TechnoHTML support document or if teaching TechnoLink use the document Free Web Host Instructions document to access illustrated, step by step instructions.

Many free web hosts have a minimum age requirement. If your students do not meet that requirement, you can still post their web pages using the free host. Instead, of having each student register for an account, create a teacher account. You can then upload your students web pages using the teacher account. To do this:

  1. Register to create a teacher account.
  2. Login to the account.
  3. Open the File Manager.
  4. Create a studentname folder.
  5. Select the studentname folder.
  6. Upload the web page files into the studentname folder.
  7. The URL of the studentname account is http:/teachername.freehosting.net/studentname/index.html

Your students can create web pages, but not upload them to the Internet. You can have your students share their work by having the web page file open on the computer and have others view it on the screen.

Older versions of Internet Explorer used to display source code in Notepad, when View Source was selected. This made it easy to edit the code and then view the changes in the browser window. To open a web page in HTML in the latest version of Internet Explorer:

  1. Open the web page in Internet Explorer.
  2. Make sure you can see the menu bar. If you cannot, right click beside the tabs and select from the menu, Menu Bar.
  3. From the File menu, select Edit with Notepad.
  4. The web page will open in Notepad. You will now be able to edit the code, save the changes, and then refresh the browser window to view the changes.

Try the following suggestions:

  • You cannot just upload the index.htm file. You must also upload the contents of the index_files folder. This folder contains all of your pictures. Using the File Manager create a sub-directory folder called index_files and then upload the picture files into the subfolder.
  • Ensure the index_files folder was named correctly.
  • Verify that the pictures were uploaded to the correct location. Make sure that the pictures are in the index_files sub-directory folder in the File Manager and NOT in the same place as the index.htm file. If the files are in the wrong place, select the files, and then click the Choose a Destination arrow and select index_files. Click Move.

You need to open the website in the Office program and compress the pictures. You will then need to re-upload the files.

Office 2016, 2013, or 2010

  1. Double click on any picture in the document.
  2. On the Picture Tools Format tab, find the Adjust group.
  3. Click Compress Pictures.
  4. In the Compress Pictures dialog box, set the options as follows:
    1. Remove the checkmark in the Apply only to this picture box.
    2. Select Delete cropped areas of pictures.
    3. Select the Target output as Screen or Email.
  5. Click OK.

Office 2007

  1. Double click on any picture in the document.
  2. On the Picture Tools Format tab, find the Adjust group.
  3. Click Compress Pictures.
  4. In the Compress Pictures dialog box, make sure that the checkbox Apply to selected pictures only is clear. Click Options…
  5. Set the options as follows:
    1. automatically perform basic compression on save
    2. delete cropped areas of pictures
    3. screen
  6. Click OK.
  7. Click OK again.

Try the following suggestions:

  • This may mean that a picture is missing. Go back to the index_files sub-directory in the File Manager. Look to see what image is missing and upload it.
  • The picture might be the wrong file type. If using Office 2010, reopen your links web page in Microsoft Word. Right click on the picture. Select Save as Picture. Type in a File name and click the Save as type arrow and select JPG. Delete the old picture and insert the newly saved image. Now re-save the file as a web page overwriting your old index and index_files. Re-upload the web page files.

This may mean that the image inserted from the clip gallery was not a JPG or GIF file type. It is likely it was a WMF file type. This type of file cannot be uploaded to the Internet. To solve the problem:

  1. Open your web page in the Office program.
  2. Delete the old image and insert a new bullet or divider from the clip gallery. Make sure that it is the correct file type. To do this, rest your mouse pointer over a divider that you like. Read the file name. It must say JPG or GIF in the description box. DO NOT USE A WMF!
  3. Now re-save the file as a web page overwriting your old index and index_files.
  4. Re-upload the web page files.
  1. Open your web page in the Office program.
  2. Make the correction to the hyperlink.
  3. Test it to make sure it is working.
  4. Now re-save the file as a web page overwriting your old index and index_files.
  5. Re-upload the file index using the file manager.

Click the Refresh tool in Internet Explorer to reload the page.

This problem seems to be associated with the version of operating system you have on the computer. If the motion clip you want to use keeps stopping, you can fix the problem. To do this, you will need to download the free software GIMP. It will allow you to save a copy of the file, with a "loop forever" property. For detailed instructions review the Loop Motion Clips Forever document.

The HTML code generated by Microsoft Word and Publisher when saving a file as a web page is best viewed with the web browser Internet Explorer. If viewing the web page using recent versions of the web browsers FireFox or Safari, you will likely find that many of the pictures do not show. Unfortunately, there is not an easy fix to this problem.

This problem will occur if your navigation bar in Microsoft Publisher has been UNGROUPED. To solve the problem, you must:

  1. DELETE the navigation bar from every page.
  2. Reinsert the existing navigation bar onto every page.
    1. From the Insert menu, select Navigation Bar
    2. Select Existing
    3. Click Main Navigation Bar and then click the Insert button.
    4. Drag the navigation bar into the correct position on the page.
    5. Repeat these instructions to reinsert the navigation bar onto EVERY page. DO NOT COPY AND PASTE!
  3. Insert the new page. TIP: Make sure that the Add hyperlink to navigation bars is selected.
  4. The navigation bars should automatically update to include the newly inserted page
  5. PLEASE NOTE: If using a newer web browser you may need to UNGROUP the navigation bar to have it work when the page is viewed in the web browser.

When viewing an HTML file that has pictures, you might receive the error "Some pictures have been blocked to help prevent the sender from identifying your computer" when you open Internet Explorer.

This will often happen if you have installed additional web browsers on your computer, such as Google Chrome. To remove the error message try the following options:

  1. OPTION 1: Make sure that Internet Explorer is your default browser. To do this, access Internet Options. Click the Programs tab, and select Make default.
  2. OPTION 2: Reset Internet Explorer settings back to default. To do this, access Internet Options. Click the Advanced tab, and then click the Reset button.
  3. OPTION 3: Uninstall Google Chrome temporarily to see if this solves the issue.

PDF Support

TechnoKids PDF files are copyright protected. You and your students can add comments, textboxes, and other annotations to the files using Adobe Reader or the Kami Chrome extension. Watch the instructional video to learn how to use the files in Adobe Reader. To find out more about the Kami extension, watch this video.

Please note, you do not have permission to copy text or pictures from any TechnoKids document. Please refer to your site license agreement, Part 6 (c), The Licensee may not translate, reverse engineer, de-compile, disassemble, or create derivative works based upon the Curriculum or any part thereof.

TechnoKids PDF files are copyright protected. You do not have permission to copy text or pictures from any TechnoKids document. Please refer to your site license agreement, Part 6 (c), The Licensee may not translate, reverse engineer, de-compile, disassemble, or create derivative works based upon the Curriculum or any part thereof.

There are several causes of printer-related problems. Refer to the solutions below:

  1. Update Adobe Reader: Ensure that you have the latest version of Adobe Reader. TechnoKids documents are compatible with Adobe Reader XI or later. Visit www.adobe.com to update your software.
  2. Update Printer Drivers: Ensure that you have the latest drivers for your printer. Visit the manufacturer's website to see if there are any available updates.
  3. Print Another Document: Determine if the issue is related to the file. Try to print another PDF file. Does it print? If yes, then the issue may be related to the file. However, if it does not, the issue may be related to the version of PDF software installed.
  4. Print from Another Computer: Determine if the issue is related to the computer. Try to print the PDF file from another computer. Does it print? If yes, then the issue may be related to the file. However, if it does not, the issue may be related to computer settings.
  5. Print PDF File as an Image: Sometimes PDF files fail to print properly, resulting in output consisting of only a header sheet or part of the file. Often an error message is produced. If your PDF file fails to print, try the following method:
    1. After opening the .pdf file, go to the File menu and select PRINT.
    2. In the Print window, select the printer you want, then click the ADVANCED button in the lower left corner.
    3. You can check the box labelled PRINT AS IMAGE. However, while this usually works, it creates a huge file and can take a very long time to print.
    4. Click OK to close the dialog box.
    5. Click OK to print the document.

Our PDF files are only viewable with Adobe Reader XI or higher. Other PDF software will not open the files. Here are some troubleshooting suggestions:

  1. Download the latest version of Adobe Reader. Visit http://get.adobe.com/reader/ to update your software.
  2. Your default program for PDF files may not be set to Adobe Reader. Hold down the SHIFT key and right click on a PDF file. From the list select Choose Default Program. Select Adobe Reader.
  3. Select Adobe Reader from your program list. With the program open, click File. Click Open and locate the PDF file you want to view.

For students having difficulty reading the text in the workbook, or for students who are not proficient in English, you have two options that convert text to speech.

Use Adobe Reader TEXT TO SPEECH

  1. Open the TechnoKids file in Adobe Reader DC.
  2. Go to the page you want read.
  3. From the View menu select READ OUT LOUD. Click ACTIVATE READ OUT LOUD.
  4. From the View menu select READ OUT LOUD. Click READ THIS PAGE ONLY (SHIFT + CTRL+ C is used to Pause/Resume).
  5. TIP: Once you activate READ THIS PAGE ONLY you can select any paragraph to have it read.

Use the Chrome Extension Speak It (TIP: This is a great extension that will read any web-based text.)

  1. Get the Speak It Extension here.
  2. To have TechnoKids PDF file read aloud, post it to your Google Drive.
  3. Have students open the file using Kami. (To find out more about the Kami extension, watch this video.)
  4. Select the text.
  5. Click the SPEAK IT symbol in the TOP RIGHT corner of the browser window.

Microsoft Word Support

In Microsoft Word 2010 or 2007, your students should be able to access a dictionary or the Bing search engine, when they click the Research command on the Review tab. If this feature is not working follow these ten steps to manually add Research Options.

  1. Open Microsoft Word.
  2. If your computer does not display the Encarta dictionary, from the Review tab, click Research.
  3. At the bottom of the Research pane, click Research options.
  4. If you see, Encarta Dictionary, select it, then click OK.
  5. If you do not see it, click Add Services.
  6. In the Address bar, type http://office.microsoft.com/Research/query.asmx and click Add.
  7. Click Install.
  8. Click OK.
  9. You will now see the Encarta Dictionary in the list. Click OK again.
  10. To test it out, type the word pelage in your document. Select the word. Now click the Research command on the Review tab. Does it automatically show the definition? If not, click the Reference arrow and select Encarta Dictionary. Does it work now?

View the support document How to Add Research Options Services in Office 2010 or 2007 to see or print illustrated instructions.

Need another suggestion? Read this solution from the Microsoft forum that explains how to set Research Options in the Trust Center.

TechnoKids has several projects where students produce a booklet in Microsoft Word. There are known issues when printing two pages per sheet in Office 2013, 2010, and 2007. The pictures in a Word 2007 booklet may not print properly. To solve this problem, resave the document as a Word 97-2003 file.

Microsoft Access Support

Databases can cause you some issues. The easiest way to use a TechnoKids database is to place it on the local computer OR put a copy into EACH student folder. If you do this with the database, rarely do you encounter any issues. However, you may want to SHARE the ONE database with all students. This requires that the database be split. The instructions to share a database are included in the teacher guide. Sometimes, splitting a database can cause issues depending on how your network is set up.

A common problem is saving records. You may get an error message stating you can't save this record at this time. This can be very frustrating especially if all your students have completed their record and now can't save the entry. Sometimes, this will only happen on one or two computers, while the rest of the machines are able to save their records. Try the following suggestions in the database troubleshooting document.

The issue occurs on Hewlett-Packard computers on which HP ProtectTools Security Manager is installed and features Digital Persona's Biometric Authentication Service, a fingerprint reader, or any other biometric device. Microsoft has written an article with suggestions for repairing this issue: Microsoft Article KB2397391.

Typically, this problem is related to the fact that the read-only property has not been removed from the database file. If this is the case, information cannot be added, deleted, or edited. To remove the read-only property:

  1. Select the database. DO NOT OPEN THE FILE.
  2. Right click the mouse on the database.
  3. From the menu, select PROPERTIES.
  4. Remove the check mark from the READ-ONLY box.
  5. Click OK.

View illustrated step by step instructions to remove the read-only property.

The TechnoKids databases are constructed to prevent students from accidentally editing the content of a record. For this reason, the database records are locked. This can be a problem if you add information to a form but do not complete the fields in one working session. Once you click away from the record, it is "locked" and cannot be edited. You must add ALL content to a database form AT ONE TIME.

If your students have partially completed records, there are instructions that will allow you to edit the TechnoKids database. See the statement, I would like to be able to edit or delete a record in a database, but it is locked, below for step by step instructions.

The TechnoKids databases are constructed to prevent students from accidentally editing the content of a record. For this reason, the database records are locked. This can be a problem, if you want to edit or delete a record. You can edit the properties of the database:

Access 2016, 2013, 2010, or 2007:

  1. Open the database.
  2. If you can't see the database objects in the navigation pane, click the Office button or File tab. Click ACCESS OPTIONS or OPTIONS. Click CURRENT DATABASE. Click inside the check box DISPLAY NAVIGATION PANE. Click OK. Close the database. Reopen the database.
  3. Right click on the form you want to edit in the navigation pane, and select DESIGN VIEW (You may need to click on the navigation pane bar to expand it).
  4. In design view, right click the BLACK SQUARE at the TOP of the form.
  5. Select PROPERTIES.
  6. Click the DATA tab. From the list of options change Allow Deletions to YES and Allow Edits to YES. Close the dialog box.
  7. From the Form Design Tools Design tab, select FORM VIEW.
  8. To delete a record: Scroll through the records to find a record you do not want. From the Home tab, click the Delete arrow. From the list, select DELETE RECORD. Click YES.
  9. To edit a record: Make any changes directly on the form for the record.
  10. TIP: You may want to reset Allow Deletions to NO and Allow Edits to NO to stop students from altering the content of the database, once the changes are made.

Access 2003 or earlier:

  1. Open the database.
  2. If you can't see the database objects, from the Window menu, select UNHIDE. Click OK.
  3. Right click on the form you want to edit, and select DESIGN VIEW.
  4. In design view, right click the BLACK SQUARE at the TOP of the form.
  5. Select PROPERTIES.
  6. Click the DATA tab. From the list of options change Allow Deletions to YES and Allow Edits to YES. Close the dialog box.
  7. From the View menu, select FORM VIEW.
  8. To delete a record: Scroll through the records to find a record you do not want. From the Form View toolbar, click DELETE RECORD. Click YES.
  9. To edit a record: Make any changes directly on the form for the record.
  10. TIP: You may want to reset Allow Deletions to NO and Allow Edits to NO to stop students from altering the content of the database, once the changes are made.

Remove the Read-Only Property on the database:

  1. Locate the folder containing the TechnoKids database on the computer.
  2. Open the TechnoKids database folder.
  3. Right click on the database and select PROPERTIES.
  4. Clear the Read-Only option and then click OK.

Refer to the support document for illustrated, step by step instructions.

You may wish to add the photographs for your students into the database. In this case, the students should type the information into the form. Afterwards, you open the database and insert the photos. Refer to the support document for step by step instructions.

Microsoft PowerPoint Support

TechnoKids has several templates that use macros to load a custom toolbar. To run a macro the computer security settings must be set to Medium. This level of security causes the computer to prompt the user to enable the macro, each time the file is opened.

In PowerPoint 2003 and previous:

  1. From the Tools menu, select MACRO.
  2. On the Security Level tab, click MEDIUM. DO NOT change the security setting to LOW.
  3. On the Trusted Publishers tab, put a check mark next to Trust all installed add-ins and templates.
  4. Click OK.
  5. Now when the user opens a file that contains macros, PowerPoint will display a warning dialog box and offer the chance to enable the macros or not.

DO NOT change the security setting to LOW. Neither TechnoKids Inc. nor Microsoft recommend lower security settings. While the Medium-level security dialogs can be a nuisance when you use the same macro-enabled files repeatedly, it keeps your computer safe.

Custom toolbars can be created in PowerPoint 2003 and earlier.

  1. Open PowerPoint.
  2. From the Tools menu, click CUSTOMIZE, and then click the Toolbars tab.
  3. In the Toolbars box, select the custom toolbar you want to delete.
  4. Click DELETE.

Newer web browsers require HTML coding to reach a strict standard. Some web pages do not view properly in Internet Explorer and compatibility view must be used to properly see the web page. Some older TechnoKids projects explain how to create a web page from a PowerPoint file. The process of saving these files types to a web page can sometimes cause grouped pictures to layout on the wrong position on a slide. To solve this problem, you must ungroup the pictures:

  1. Open PowerPoint and view the slide that has the issue. Check to see if any pictures are grouped.
  2. Right click on the picture, point to Group and click UNGROUP from the menu.
  3. Repeat this step on any additional slides.
  4. Resave the presentation as a web page and then preview in Windows Internet Explorer.
  5. Ensure that you have refreshed the browser page to view the most recent changes.

There are several reasons you may be unable to download sounds from the clip gallery.

  1. Use Internet Explorer: Set your web browser to Internet Explorer. Using other browsers to access the Microsoft Office Online website can result in download issues.
  2. Download Privileges: See your System Administrator to be sure the user account has download privileges. If it does not, you can copy and paste the sound clips, instead of downloading them into the Microsoft Clip Organizer:
    PowerPoint 2007:

    1. Open a file in PowerPoint.
    2. From the Insert tab, click SOUND, in the Media Clips group.
    3. Select SOUND FROM CLIP ORGANIZER.
    4. At the bottom of the Clip Art task pane, click CLIP ART ON OFFICE ONLINE.
    5. Type in a search word in the SEARCH box. Click the Search arrow and select SOUNDS.
    6. Find a sound you like. Click the COPY icon below the sound clip. This places the clip onto the clipboard.
    7. Close the web browser.
    8. Right click on the PowerPoint slide, where you want to place the sound. Select PASTE.
    9. When prompted, set if you want the sound clip to play automatically or when clicked by the mouse.

    PowerPoint XP or 2003:

    1. Open a file in PowerPoint.
    2. From the Insert menu, click MOVIES AND SOUND.
    3. Select SOUND FROM CLIP ORGANIZER.
    4. At the bottom of the Clip Art task pane, click CLIP ART ON OFFICE ONLINE.
    5. Type in a search word in the SEARCH box. Click the Search arrow and select SOUNDS.
    6. Find a sound you like. Click the COPY icon below the sound clip. This places the clip onto the clipboard.
    7. Close the web browser.
    8. Right click on the PowerPoint slide, where you want to place the sound. Select PASTE.
    9. When prompted, set if you want the sound clip to play automatically or when clicked by the mouse.
  3. Update Internet Explorer: Ensure your browser is up to date.
  4. Delete Temporary Internet Files: If you try to download clips but receive an error message that says: The system cannot find the file specified - Return code: 80070002, try this:
    1. Open Internet Explorer.
    2. On the Tools menu, click INTERNET OPTIONS.
    3. On the General tab, locate Browsing History and click DELETE.
    4. Check the box beside Temporary Internet files and click DELETE.
    5. Wait for the temporary files to be deleted. (This may take several minutes.)
    6. Click OK to close the Internet Options dialog box.

NOTE: The first time you download a clip, you need to accept the Terms of Use and install a required ActiveX control.

There are many reasons a video may not run in a Microsoft PowerPoint presentation. Refer to the suggestions below to correct the problem:

  1. Determine Compatibility: PowerPoint will play an advanced streaming format (.asf), audio video interleave (.avi), moving picture experts group (.mpg or .mpeg), or windows media video (.wmv). A simple method to determine if your video is compatible is to open the program Windows Media Player. If the video plays in the program, it should run in PowerPoint. However, if the video fails to play then it is likely an incompatible file type. In this case, you can try the following options:
    1. Create a Link to the Video File: An action button can be added to a slide, that when clicked opens the video in a program that will play the file. This solution will work for any video type, as long as the computer has a program installed that plays the file. Refer to the Link to Video document.
    2. Convert the Video File: Download a free video converter program such as RAD Video Tools. Convert the video to avi format.
  2. Place the Video in the Same Folder as the Presentation: The video should be in the same folder as the presentation. Move the video into the correct location. Now re-insert the video onto the slide.
  3. Rename the Video File: Problems can occur if the directory path to the video file is too long. In this case, a white box may appear in place of the video. To resolve this issue, rename the file and then move it into the same folder as the presentation. Now re-insert the video onto the slide.
  4. Reduce the File Size: Video files can be quite large. For this reason, you may wish to reduce the file size using Windows Movie Maker. To do this:
    1. Open Windows Movie Maker.
    2. Import the video file and drag it into the timeline.
    3. Publish the file to "this computer" and set the destination and file size as desired.
    4. Insert the video into PowerPoint.

This problem seems to be associated with the version of operating system you have on the computer. Often the motion clip loops on a Windows XP computer, but may not on a Vista or Windows 7 machine. If the motion clip you want to use on a slide keeps stopping, you can fix the problem. To do this, you will need to download the free software GIMP. It will allow you to save a copy of the file, with a "loop forever" property. For detailed instructions review the Loop Motion Clips Forever document.

Microsoft Publisher Support

Microsoft recently released an updated Internet Explorer web browser. The new web browser requires HTML coding to reach a strict standard. Some web pages do not view properly in Internet Explorer and compatibility view must be used to properly see the web page. Many of the TechnoKids projects explain how to create a web page using Microsoft Publisher. The process of saving these files types to a web page can sometimes create a document that does not view properly in the updated browser, causing the navigation bar to no longer work.

Solution 1

  1. Open the file in MS Publisher.
  2. From the Edit menu, select SELECT ALL.
  3. From the Arrange menu, select UNGROUP.
  4. Repeat for each page in the Publisher file.
  5. Save the file as a web page and then preview in Windows Internet Explorer.
  6. Ensure that you have refreshed the browser page to view the most recent changes.

Solution 2

Be sure that your office version has all available patches and service releases.

Check for updates:

  1. PowerPoint 2007: From the Office Button, click POWERPOINT OPTIONS, click RESOURCES, then GET UPDATES.
  2. PowerPoint 2003: From the Help menu, click CHECK FOR UPDATES and install any recommended service packs and updates.

Microsoft recently released an updated Internet Explorer web browser. The new web browser requires HTML coding to reach a strict standard. Some web pages do not view properly in Internet Explorer and compatibility view must be used to properly see the web page. The process of saving Publisher files to a web page can sometimes create a document that does not view properly in the updated browser. Try ungrouping the pictures.

  1. Open the file in MS Publisher.
  2. From the Edit menu, select SELECT ALL.
  3. From the Arrange menu, select UNGROUP.
  4. Repeat for each page in the Publisher file.
  5. Save the file as a web page and and then preview in Windows Internet Explorer.
  6. Ensure that you have refreshed the browser page to view the most recent changes.

When you resize, crop, or alter a picture file, often Microsoft Publisher will create two picture files. One is the original picture and the other file is the edited image. To eliminate this problem, it is a good idea to compress the pictures to prepare the document for posting to the Internet.

Publisher 2007

  1. Open the Publisher file.
  2. Click on an image.
  3. If the Picture toolbar does not appear automatically, from the View menu, select TOOLBARS. Click PICTURE.
  4. On the Picture toolbar, click COMPRESS PICTURES.
  5. Select Compression options:
    1. Check Delete cropped areas of pictures
    2. Check Remove OLE data
    3. Check Resample pictures
    4. Check Convert to JPEG where appropriate
    5. Select WEB as the Target Output
    6. Select Apply to all pictures in the publication
  6. Click COMPRESS.
  7. Click YES.

Publisher XP or 2003

  1. Open the Publisher file.
  2. Click on an image.
  3. If the Picture toolbar does not appear automatically, from the View menu, select TOOLBARS. Click PICTURE.
  4. On the Picture toolbar, click COMPRESS PICTURES.
  5. Select Compression options:
    1. Check All pictures in document
    2. Check Web/Screen
    3. Check Compress pictures
    4. Check Delete cropped areas of pictures
    5. Select WEB as the Target Output
  6. Click OK.
  7. Click Apply.

Clip Art Support

Newer versions of Microsoft Office do not come with a media CD. This is not an issue if the computer has access to the Internet because the clip art can be downloaded from the Microsoft website. However, if the computer does not have Internet access, the computer will have very little clip art. There are several solutions to this problem if you have Office 2010 or Office 2007:
  1. Locally Install Clip Art using the Office XP Media Content CD: The Office XP Media Content CD contains approximately 35,000 clips that are a subset of the clips that are available on the Microsoft Office Online Clip Art and Media Web site. The Office XP Media Content CD was included with Microsoft Office XP Professional, Microsoft Office XP Standard, and Microsoft Publisher 2002 Deluxe Edition. Insert the CD and follow the prompts to install clip art. For additional instructions consult the Microsoft Help and Support article 897754.
  2. Install Clip Art using the Office XP Media Content CD on a Network: The Office XP Media Content CD contains approximately 35,000 clips that are a subset of the clips that are available on the Microsoft Office Online Clip Art and Media Web site. The Office XP Media Content CD was included with Microsoft Office XP Professional, Microsoft Office XP Standard, and Microsoft Publisher 2002 Deluxe Edition. For instructions consult the Microsoft Help and Support article 897754 or view the TechnoKids support document .
  3. Create a Media CD: If you do not have access to an Office XP Media Content CD or the Internet, you will need to to create your own Media CD. Acquire access to a computer that is connected to the Internet and has a CD burning device. Follow the Download Clip Art Instructions to create a media CD that can be used to import clip art into the Microsoft Clip Organizer, on computers without Internet access.
  4. Visit your local office supply or software retailer and purchase a clip art CD.
You can download clip art from the Microsoft website.

OFFICE 2007:
  1. Open any Office program.
  2. From the Insert tab, select CLIP ART, in the Illustrations group.
  3. At the bottom of the Clip Art task pane, click CLIP ART ON OFFICE ONLINE.
  4. You are now at the Microsoft Office Online website.
  5. Search for and download the desired clip art to your Clip Art Organizer.

OFFICE XP or 2003:
  1. Open any Office program.
  2. From the Insert menu, select PICTURE. From the submenu, select CLIP ART.
  3. At the bottom of the Clip Art task pane, click CLIP ART ON OFFICE ONLINE.
  4. You are now at the Microsoft Office Online website.
  5. Search for and download the desired clip art to your Clip Art Organizer.
You can copy clip art files from the Microsoft website and paste them into a Microsoft Office file, instead of downloading them into the Microsoft Clip Organizer.

Office 2007:
  1. Open a Microsoft Office file.
  2. From the Insert tab, click CLIP ART, in the Illustrations group.
  3. At the bottom of the Clip Art task pane, click CLIP ART ON OFFICE ONLINE.
  4. Type in a search word in the SEARCH box.
  5. Find a clip art you like. Click the COPY icon below the clip. This places the clip onto the clipboard.
  6. Close the web browser.
  7. Right click the mouse in the Microsoft Office file, where you want to place the clip art. Select PASTE.
Office XP or 2003:
  1. Open a Microsoft Office file.
  2. From the Insert menu, click PICTURE.
  3. Select CLIP ART.
  4. At the bottom of the Clip Art task pane, click CLIP ART ON OFFICE ONLINE.
  5. Type in a search word in the SEARCH box.
  6. Find a clip art you like. Click the COPY icon below the clip. This places the clip onto the clipboard.
  7. Close the web browser.
  8. Right click on the PowerPoint slide, where you want to place the sound. Select PASTE.
  9. Right click the mouse in the Microsoft Office file, where you want to place the clip art. Select PASTE.
This problem seems to be associated with the version of operating system you have on the computer. Often the motion clip loops on a Windows XP computer, but may not on a Vista or Windows 7 machine. If the motion clip you want to use keeps stopping, you can fix the problem. To do this, you will need to download the free software GIMP. It will allow you to save a copy of the file, with a "loop forever" property. For detailed instructions review Loop Motion Clips Forever for Office 2013 or Loop Motion Clips Forever for earlier versions of Office.

PhotoFiltre Support

PhotoFiltre is FREE photo editing software. This software has plug-ins that allow you to produce fabulous effects. The plug-ins must be placed manually into the correct location on the computer to work properly.

A. Install the Software
  1. Download PhotoFiltre V6: http://photofiltre.free.fr/utils/PhotoFiltre-en.zip
  2. As an Administrator, install the software on each individual workstation.
B. Copy the Plug-in Files
  1. In the resource files for a TechnoKids project will be a PhotoFiltre folder. Open the folder.
  2. Double click to open the Plug-ins folder.
  3. Press and hold the CTRL key on the keyboard and click to select each of the following:
    1. CollerDedans.pfl
    2. ContactSheet.pfl
  4. Right click on the selected files and select COPY.
C. Paste the Plug-in Files
  1. Click the START button and choose COMPUTER.
  2. Navigate to C:\Program Files\PhotoFiltre\Plugins.
  3. Right click on a blank area of the folder and select PASTE.
D. Enable the Plug-ins
  1. Open PhotoFiltre by double clicking the desktop shortcut or start from the Programs menu.
  2. Click the View menu and select PLUG-INS from the list.
  3. The Plug-ins toolbar appears along the left side of the program window.

PhotoFiltre must be installed locally on EACH computer in your lab. The plug-ins must then be manually copied and then pasted into the C://Program Files/PhotoFiltre/Plugins folder on EACH computer. If the plug-ins are not active, you may need to adjust the Write priviledges on the PhotoFiltre folder.

  1. Log in as a user with Administrative privileges.
  2. Go to C:\Program Files.
  3. Right click on the PhotoFiltre folder and select Properties.
  4. Click the Security tab.
  5. In the Group or user name box, select Users (computer name\users).
  6. In the Permissions area, allow the WRITE entry for this user.
  7. Click OK.
  8. Log off and then log in as a student user.
  9. Run PhotoFiltre. Click the View menu, and select Plug-ins bar.
  10. Check that the Plug-ins are working correctly.
To use many of the features in PhotoFiltre the user needs to have Read/Write permissions to the PhotoFiltre directory. Often a teacher or IT personnel who have "Administrator" privileges do the program installation. When the program is tested, everything appears to be working properly. However, when a student logs into the computer, they may receive an error message when performing certain photo-editing tasks. To resolve this issue:

Solution 1
  1. Log on to the workstation with Administrative rights.
  2. Go to C:\Program Files.
  3. Right click on the PhotoFiltre folder and select SHARE....
  4. Click the Security tab and then from the list of group or user names, find USERS.
  5. In the Permissions area, look to see if the following have check marks in the ALLOW column:
    1. Read & Execute
    2. List Folder Contents
    3. Read
    4. Write
  6. By default the first three should be selected, however the Write option is likely not selected. If this is the case, click EDIT and place a check mark beside the Write option under ALLOW.
  7. Click APPLY and then click OK to close all open dialog boxes.
  8. Log off and then log in as a student and try the PhotoFiltre task.
Solution 2

This solution involves making a change to the registry, so you may wish to back up this file before beginning. This Microsoft Help and Support Article will tell you how to make a back up of the registry.
  1. Log on to a workstation as an Administrator .
  2. Click START and select RUN.
  3. Type regedt32 and click OK.
  4. From the registry window, click HKEY_Local Machine. The tree will expand.
  5. Click SOFTWARE.
  6. Click MICROSOFT.
  7. Click SHARED TOOLS.
  8. Then right click on the Graphic Filters folder and select PERMISSIONS.
  9. Select USERS from the list of users and groups and click to ALLOW FULL CONTROL.
  10. Exit the registry.
  11. Log off and log in as a student and trying the PhotoFiltre task.

Download Support

Try the following suggestions:
  1. Ensure that you are connected to the Internet using Windows Internet Explorer as your browser.
  2. If you are using a later version of Windows Internet Explorer (7 or later), the log in box may open in a new tab. Check the open tabs across the top of the Internet Explorer window.
  3. Instead of clicking on the link in your email, copy and paste the link into your browser window.
  4. Verify that you are using the correct username and password provided in the email from TechnoKids Inc.
  5. Make sure you download in a timely fashion. Your username and password expire 21 days after the email is sent.
  6. You may not have download privileges associated with your user profile. Contact your System Administrator to have your security privileges adjusted.
  7. Passwords are case sensitive. Ensure that the CAPS LOCK key on the keyboard is not active.
A "zipped" file is compressed to save space when transferring from place to place. Windows XP and later have basic built-in zip capabilities so that you can compress and extract files by using the Compressed (zipped) Folder feature. Folders compressed by using this feature are identified by a zippered folder icon. Follow the directions to extract the file:
  1. Locate the icon with a zipper on it, indicating that it is compressed.
  2. Right click on the compressed file.
  3. Choose EXTRACT ALL from the menu.
  4. The folder will decompress to the same location where the zipped file is located.
There are a number of excellent zip utilities available that have good Help systems and supporting web sites, including the following: PentaZip, PKZip, PowerArchiver, StuffIt, StuffIt (MAC), and WinZip. If you are not sure which utility to use, most programs offer a 30-day limited trial period where you can download and try the utility for free.
This error occurs when the file did not properly download. It indicates that the download is corrupt. Try the following suggestions:
  1. Use Internet Explorer, not Firefox.
  2. Instead of clicking on the link in your email, copy and paste the link into your browser window.
  3. Type the username and password provided in the email from TechnoKids Inc.
  4. Click SAVE not OPEN.
  5. Select the destination to download the file. (The desktop is a suitable location, because then the file is easy to find)
  6. Use compression software to extract the files.
  7. If using the compression software built into Windows:
    1. Right click on the compressed file.
    2. Choose EXTRACT ALL from the menu.
    3. The folder will decompress to the same location where the zipped file is located.
    If using WinZip:
    1. Right click on the compressed file.
    2. Choose Extract to Here from the menu.
    3. The folder will decompress to the same location where the zipped file is located.

Printing Related Issues

The TechnoKids documents are designed to print on letter sized paper (8.5" x 11"). However, many international customers use other paper sizes. You can adjust the pdf files and Word documents to print to a different paper size:

Method 1: Print from Microsoft Word

Office 2007
  1. Open the document in Microsoft Word.
  2. Click the Office button.
  3. Select Print.
  4. In the Zoom area of the Print dialog box, select A5 (or another paper size) from the scale to paper size box.
  5. Click OK.
Office 2000/XP/2003
  1. Open the document in Microsoft Word.
  2. From the File menu, select Print.
  3. In the Zoom area of the Print dialog box, select A5 (or another paper size) from the scale to paper size box.
  4. Click OK.
Method 2: Print from Adobe Reader (Free PDF Software)
  1. Open the document in Adobe Reader.
  2. From the File menu, select Print.
  3. Click Properties.
  4. Click the Paper/Quality tab.
  5. From the Paper Options area select A5 (or another paper size).
  6. Click OK.
  7. Once you return to the Printer dialog box, look for the Page Scaling option.
  8. Select to Shrink to Printable Area .
  9. Click OK.
Method 3: Convert a Word File to PDF and then Print using Adobe Reader

Some Microsoft Word documents will not scale properly if there is a drawing canvas or other objects on the page. In this case, often the text or pictures will be cut from the right side of the page. To avoid this problem, you can convert the file to a PDF document and then print using Adobe Reader.

Office 2007
  1. Install a free PDF Maker from Microsoft -2007 Microsoft Office Add-in: Microsoft Save as PDF or XPS.
  2. Open the document in Microsoft Word.
  3. Click the Office button.
  4. Select Save As.
  5. Select PDF or XPS
  6. Select a location to save the file. Click Publish. The document will now have the filename documentname.pdf.
  7. Close Microsoft Word
  8. Open the document in Adobe Reader.
  9. From the File menu, select Print.
  10. Click Properties.
  11. Click the Paper/Quality tab.
  12. From the Paper Options area select A5 (or another paper size).
  13. Click OK.
  14. Once you return to the Printer dialog box, look for the Page Scaling option.
  15. Select to Shrink to Printable Area .
  16. Click OK.
Office 2000/XP/2003
  1. Install a free PDF Maker such as Primo PDF Maker.
  2. Open the document in Microsoft Word.
  3. From the File menu, select Print .
  4. From the Print dialog box, select PrimoPDF (or other PDF Maker printer) as the printer.
  5. Click OK.
  6. If using PrimoPDF Maker, select Custom. Select a location to save the file and then click Create PDF. The document will now have the filename documentname.pdf.
  7. Close Microsoft Word
  8. Open the document in Adobe Reader.
  9. From the File menu, select Print.
  10. Click Properties.
  11. Click the Paper/Quality tab.
  12. From the Paper Options area select A5 (or another paper size).
  13. Click OK.
  14. Once you return to the Printer dialog box, look for the Page Scaling option.
  15. Select to Shrink to Printable Area .
  16. Click OK.

Vista Related Issues

This isn’t a TechnoKids Computer Curriculum related issue. Instead, it is a known Vista issue. This is an intermittent problem, and seems to be associated with folders that are copied from/to other hard drives. The issue is not related to the TechnoKids files or folder. Instead, the issue is caused by the operating system. There are several things you can do to delete the folder. Try each of the suggestions below:
  1. Make sure you have the latest updates for Vista.
  2. Restart the computer. Now try to delete the folder.
  3. Login as an administrator on the computer. Now try to delete the folder.
  4. Change access rights on the folder, to give the user full control. Now try to delete the folder.
  5. Make a new folder. Drag the unwanted folder, into the new one. Now try to delete the folder.
  6. Open the folder and delete each file one at a time until it is empty. Once the folder is empty, try to delete the folder. If that does not work, restart the computer. Now try to delete the empty folder.
  7. Use another computer on the network to delete the folder.
  8. Rename the folder. Now try to delete it.

Kid Pix Deluxe Support

Animations in Kid Pix Deluxe 4 conflict with the latest version of QuickTime (7.1.5 or later) when used in combination with Windows Vista or Windows 7®. In order to use this feature in Kid Pix Deluxe 4 do the following:

Install an Older Version of QuickTime
  1. Download an older version of QuickTime.
  2. You may need to enable the Flash utility. To enable Flash files in QuickTime, open the QuickTime player and click Edit – Preferences – QuickTime Preferences. Click the Advanced tab. In the Media Types area, click to select Enable playback of Flash tracks.
Great news! Software MacKiev has updated Kid Pix Deluxe 4. The new product is Kid Pix 3D. The new product is EVEN better than the program you have come to love over the years. To learn more visit Software MacKiev.

MovieMaker Support

The MovieMaker software that comes with Windows XP and Vista does not permit the use of quicktime videos. The video files must be converted. This can be done using a free conversion program. View the support document How to Convert a Quicktime Video for step by step instructions.

MovieMaker 2.1 for Windows XP was released with Service Pack 2. You can visit the Microsoft downloads page to learn more: Windows Movie Maker 2.1 Download

The program is installed in the following location on your computer, c:\Program Files\MovieMaker\moviemk.exe. You can open the program by accessing this location on your computer and then double clicking on the moviemk.exe file.

Another option is to use the Run command:

  1. Click START.
  2. Click Run.
  3. Type moviemk.exe
  4. Press ENTER.

To learn more about MovieMaker 2.1 you can visit the Windows XP Movies FAQ page.

MovieMaker 2.1 has fun packs that you can install to import themed pictures, audio, and video. The fun packs when installed are listed on your program menu. You must open the MovieMaker program and import the files.

TechnoPoet

Try the following options:

Option 1: Save As an Office 2003 File
  1. Open Pocketful of Poems in Microsoft Word.
  2. Click the Office button.
  3. Click Save As.
  4. Select Word 97-2003 Document.
  5. Click Save.
  6. Click Print on the Quick Access toolbar.
  7. In the Zoom area, click the Pages per sheet arrow and select 2 pages.
  8. In the Zoom area, click the Scale to paper size arrow and select Letter.
  9. Click OK.

Option 2: Change the Border Line
  1. Open Pocketful of Poems in Microsoft Word.
  2. Click Borders and Shading.
  3. Click the Page Border tab.
  4. In the Settings area, click Box.
  5. In the Style box, click the Solid Line.
  6. The width should change to 1/2 point.
  7. Click OK.
  8. Click Print on the Quick Access toolbar.
  9. In the Zoom area, click the Pages per sheet arrow and select 2 pages.
  10. In the Zoom area, click the Scale to paper size arrow and select Letter.
  11. Click OK.

Option 3: Convert the File to PDF
  1. Install the 2007 Microsoft Office Add-in: Microsoft Save as PDF or XPS, which is a free download from Microsoft.
  2. Open Pocketful of Poems in Microsoft Word.
  3. Click the Office button.
  4. Click Save As.
  5. Select PDF or XPS.
  6. In the Optimize size area, click Minimum size.
  7. Click Publish.
  8. With the PDF file open in Adobe Reader, select Print from the File menu.
  9. Select Multiple pages per sheet in the Page Scaling area.
  10. Set the Pages per sheet to 2 by 1.
  11. Click OK.

Flash Player Support

The flash video included with the project will not play. When I open the file, I get a message that states I need to install the latest Flash Player. When I do, the video will still not play!

  1. Login to the computer as an ADMINISTRATOR.
  2. Verify you are NOT missing files in the Folder:
    1. The TechnoKids folder that holds the video has several files. Some are hidden. Do you have all the files?
    2. Copy the TechnoKids folder that holds the video to the desktop.
    3. Open the folder.
    4. From the Tools menu, click Folder Options.
    5. Click the View tab.
    6. Select Show hidden files and folders.
    7. Can you now see several files, instead of just one? If you CAN’T see any hidden files, then contact TechnoKids for an updated version of the folder.
    8. If you can see hidden files, then you likely are not missing anything. Now open the file that plays the video in Internet Explorer. Can you see the video? If yes, great! If not, try the next step.
  3. Change the Internet Explorer Settings back to Default:
    1. Your Internet Explorer settings should be set to medium, which is the default setting.
    2. Open Internet Explorer.
    3. From the Tools menu, click Internet Options.
    4. Click the Security tab.
    5. Click Default Level (if it is grey, than your settings are already at medium).
    6. Click OK.
    7. Now open the file that plays the video in Internet Explorer. Can you see the video? If yes, great! If not, try the next step.
  4. Download the Latest Java Version and then Verify that Java is Enabled:
    1. Java is free software created by Sun Microsystems. Make sure that you have the latest version of software and that it is enabled.
    2. Open Internet Explorer.
    3. Visit java.com and download the latest version.
    4. From the Tools menu, click Manage Add-ons.
    5. Look for Java in the list of add-ons. The status should be ENABLED.
    6. Now open the file that plays the video in Internet Explorer. Can you see the video? If yes, great! If not, try the next step.
  5. Verify that Flash Player is Installed:
    1. There are KNOWN issues with Flash Player and Windows. Adobe has troubleshooting information on how to correct the problems.
    2. To determine if Flash is working properly, visit http://www.adobe.com/software/flash/about/
    3. Can you see the video at the top of the page…if YES, flash is working properly.
    4. If not visit, http://kb2.adobe.com/cps/191/tn_19166.html to read troubleshooting suggestions from Adobe. Adobe’s most popular suggestion is to download an uninstaller program from their website, restart the computer, and then install Flash Player manually.

Do you want to use FIREFOX? YOU CAN!!!
We have been able to get FireFox to play TechnoKids videos. Our videos play in Firefox on computers that have Windows XP, Vista, and Windows 7, with a range of Internet Explorer browsers installed. How did we do it? Read on!

  1. Make sure you have the latest Mozilla FireFox version. Visit www.mozilla.com to download the latest version.
  2. Open FireFox.
  3. From the Help menu, click For Internet Explorer Users.
  4. Select How do I install Flash.
  5. Visit the Adobe test page by clicking on the link in step 1: Adobe’s Test page: http://www.adobe.com/software/flash/about/
  6. If you can see the video at the top of the page, you have the latest Flash plug-in. If not, download the plug-in.
  7. If the video IS STILL NOT WORKING It is a good idea to make sure you have all your plugins for Mozilla. To do this visit: http://www.mozilla.com/en-US/plugincheck/

If the video IS STILL NOT WORKING
No worries. We have created a Windows Media Player version. Contact TechnoKids for the new video file. Email us at support@technokids.com.