Support

1. Open any Office application, such as Word or Excel and create a new document.
2. Choose File in the top left corner, and then select either Account or Help from the list on the left.
3. Under Product Information you will see your Office product name and full version number.
4. If the full version number does not appear, choose About Word (or the application you are using). A dialog box opens, showing the full version number and bit version (32- or 64-bit) at the top.

In some TechnoKids projects, the read-only property must be removed from a file to allow users to edit the content. This situation applies to database files, as well as sample files in TechnoHTML. A quick way to remove a read-only property from files is to edit the folder settings. To do this, right click on the folder, select PROPERTIES, and then click inside the read-only box. Select Apply changes to this folder, subfolders, and files, and then click OK. This action removes the read-only property from all subfolders and files within the folder.

What is frustrating to many users is that although all the files can now be edited because the read-only property is no longer active, when they look at the properties on the folder, the read-only property has returned. This is a known Windows related issue. Do not become frustrated. As long as your students can access the files and complete their work, do not worry about the status of the read-only check box.

TechnoKids PDF files are copyright protected. You and your students can add comments, textboxes, and other annotations to the files using Adobe Acrobat Reader or XODO Chrome extension. Watch the instructional video to learn how to use the files in Adobe Acrobat Reader. To find out more about the XODO extension, watch this video.

Please note, you do not have permission to copy text or pictures from any TechnoKids document. Please refer to your site license agreement, Part 6 (c), The Licensee may not translate, reverse engineer, de-compile, disassemble, or create derivative works based upon the Curriculum or any part thereof.

TechnoKids PDF files are copyright protected. You do not have permission to copy text or pictures from any TechnoKids document. Please refer to your site license agreement, Part 6 (c), The Licensee may not translate, reverse engineer, de-compile, disassemble, or create derivative works based upon the Curriculum or any part thereof.

There are several causes of printer-related problems. Refer to the solutions below:

1. Update Adobe Reader: Ensure that you have the latest version of Adobe Acrobat Reader. TechnoKids documents are compatible with Adobe Reader XI or later.
2. Update Printer Drivers: Ensure that you have the latest drivers for your printer. Visit the manufacturer's website to see if there are any available updates.
3. Print Another Document: Determine if the issue is related to the file. Try to print another PDF file. Does it print? If yes, then the issue may be related to the file. However, if it does not, the issue may be related to the version of PDF software installed.
4. Print from Another Computer: Determine if the issue is related to the computer. Try to print the PDF file from another computer. Does it print? If yes, then the issue may be related to the file. However, if it does not, the issue may be related to computer settings.
5. Print PDF File as an Image: Sometimes PDF files fail to print properly, resulting in output consisting of only a header sheet or part of the file. Often an error message is produced. If your PDF file fails to print, try the following method:
   1. After opening the .pdf file, go to the File menu and select PRINT.
   2. In the Print window, select the printer you want, then click the ADVANCED button in the lower left corner.
   3. You can check the box labelled PRINT AS IMAGE. However, while this usually works, it creates a huge file and can take a very long time to print.
   4. Click OK to close the dialog box.
   5. Click OK to print the document.

Our PDF files are only viewable with Adobe Acrobat Reader XI or higher. Other PDF software will not open the files. Here are some troubleshooting suggestions:

Option 1:

1. Download the latest version of Adobe Acrobat Reader.
2. Your default program for PDF files may not be set to Adobe Acrobat Reader. Right click on a PDF file icon. From the list select Choose another app.
3. Scroll through the list of programs and select Adobe Acrobat Reader.
4. Select the option to Always use this app to open .pdf files.

Option 2:

1. Download the latest version of Adobe Acrobat Reader.
2. Select Adobe Acrobat Reader from your program list and open Adobe Acrobat Reader.
3. With the program open, click File - Open.
4. Browse to the location of the PDF file that you want to view.
5. Click Open.

For students having difficulty reading the text in the workbook, or for students who are not proficient in English, you have two options that convert text to speech.

Option 1: Use Adobe Acrobat Reader TEXT TO SPEECH

1. Open the TechnoKids file in Adobe Acrobat Reader.
2. Go to the page you want read.
3. From the View menu select READ OUT LOUD. Click ACTIVATE READ OUT LOUD.
4. From the View menu select READ OUT LOUD. Click READ THIS PAGE ONLY (SHIFT + CTRL+ C is used to Pause/Resume).
5. TIP: Once you activate READ THIS PAGE ONLY you can select any paragraph to have it read.

Option 2: Use the Chrome Extension Speak It
TIP: This is a great extension that will read any web-based text.

1. Get the Speak It Extension here.
2. To have TechnoKids PDF file read aloud, post it to your Google Drive.
3. Have students open the file using Kami. (To find out more about the Kami extension, watch this video.)
4. Select the text.
5. Click the SPEAK IT symbol in the TOP RIGHT corner of the browser window.

You may have more than one graphic program installed on your computer. Graphic files such as gif, jpg, or bmp, when double clicked will open into a "default" program. To be able to open BMP or PNG files with Microsoft Paint, you may need to change the default program. To do this:

1. Right click on the image file icon.
2. Select OPEN WITH from the menu.
3. From the menu, click CHOOSE ANOTHER APP.
4. In the How do you want to open this file? box, select PAINT.
5. Click to select the box marked Always use this app to open .bmp files.
6. Click OK. The picture opens in Paint.

View the support document Paint Default Image Program to see or print illustrated instructions.

When you take digital photos with your camera often the digital photos are of a high quality resulting in a large file size. For many TechnoKids activities, it is easier to work with the photos if they are smaller.

Follow the instructions in the Batch Convert Photos using Image Resizer Powertoy for Windows to learn how to take a “batch” of photos and resize them without losing quality. Please note, this is a third-party app. Contact your System Administrator for installation. Also see Resizing Images Without Losing Quality.

There are some online web host services available for a small fee. This may or may not be an option for your school. Locate a free web host using the search term free web host. You can restrict the search term further by specifying the organization -- free web hosting for students, religious affiliation -- free web hosting for Christian schools, or by geographical location -- free web hosting in Canada. Please note that some hosts require that users be thirteen (13) years of age to register. If not, a teacher should register for one free web account and then create pages for each student.

Many free web hosts have a minimum age requirement. If your students do not meet that requirement, you can still post their web pages using the free host. Instead, of having each student register for an account, create a teacher account. You can then upload your students web pages using the teacher account. To do this:

1. Register to create a teacher account.
2. Login to the account.
3. Open the File Manager.
4. Create a studentname folder.
5. Select the studentname folder.
6. Upload the web page files into the studentname folder.
7. The URL of the studentname account is http:/teachername.freehosting.net/studentname/index.html

Your students can create web pages, but not upload them to the Internet. You can have your students share their work by having the web page file open on the computer and have others view it on the screen.

Try the following suggestions:

• You cannot just upload the index.htm file. You must also upload the contents of the index_files folder. This folder contains all of your pictures. Using the File Manager create a sub-directory folder called index_files and then upload the picture files into the subfolder.
• Ensure the index_files folder was named correctly.
• Verify that the pictures were uploaded to the correct location. Make sure that the pictures are in the index_files sub-directory folder in the File Manager and NOT in the same place as the index.htm file. If the files are in the wrong place, select the files, and then click the Choose a Destination arrow and select index_files. Click Move.

Follow the instructions in the Batch Convert Photos using Image Resizer Powertoy for Windows to learn how to take a “batch” of photos and resize them without losing quality. Please note, this is a third-party app. Contact your System Administrator for installation. Also see Resizing Images Without Losing Quality.

Try the following suggestions:

• This may mean that a picture is missing. Go back to the index_files sub-directory in the File Manager. Look to see what image is missing and upload it.
• The picture might be the wrong file type. Open the picture and click the Save as type arrow and select JPG. Save the change. Correct the image code in the index.html file and save the changes. Re-upload the index.html file as well as the picture in the new format.

1. Open a browser and find the site that you want to link to.
2. Copy the URL from the address bar.
3. Open the index.html file in your text editor.
4. Make the correction to the hyperlink.
5. Test it to make sure it is working.
6. Save the changes to the index file.
7. Re-upload the index file using the file manager.

Click the Refresh or Reload tool in the browser to reload the page.

Yes! View the HTML support document for help in adding pictures in an HTML document using a Chromebook.

Yes! Below are several options:

1. Caret: Caret is an app that can create an HTML file and store it in Google Drive. The file can then be viewed in a Chrome web browser tab. To learn more about how to use this app, read the blog article, Free HTML App for Chromebook Users to Teach HTML or watch the video How to Create an HTML Web Page on a Chromebook.
2. Editey: TechnoKids recommends Editey to edit and create HTML documents while in Google Drive. Refer to Google Marketplace Editey.

In January 2020 we launched the TechnoHub. Projects that are Office 2013 or newer are available here. If you sign in and your files are not available, please contact our us. Refer to the Getting Started page for complete instructions on how to download your TechnoKids projects.

A "zipped" file is compressed to save space when transferring from place to place. Your Windows operating system has built-in zip capabilities so that you can compress and extract files easily. Folders compressed by using this feature are identified by a zippered folder icon.

Extract the files on a Windows device:

1. Go to the place where the zipped file is located. If you downloaded from an email or the TechnoHub, it is most likely in your Downloads folder.
2. Right click on the folder and choose Extract All....

3. In the Extract Compressed (Zipped) Folders dialog box you can choose a destination to extract the files. By default, the folder will be extracted to the same location as the zipped folder.
4. Tick the option to Show extracted files when complete.

5. Click Extract.
6. Now you can open the folder to view the files.

Extract the files on a Chromebook:

1. Open File Manager. View the place where the zipped file is located.
• If you downloaded the file from an email or the TechnoHub, it is most likely in My Files > Downloads.
• If you received the files on a USB, plug the drive into an empty USB slot on your device. Once connected, the device will appear as a folder in the left navigation panel of the Files app.

2. Double click on the file.
3. Once you've double-clicked, notice the zip file has been mounted and appears as a folder in the left navigation panel of the Files app alongside the Downloads folder, Google Drive folder, and any other services you've mounted.

4. The contents of the folder are displayed in the right panel. You will see a [project name] Resources folder, a teacher guide, student workbook, and some helpful URL shortcuts.
5. Use Alt+click to produce shortcut menu and choose Copy.
6. Click More in the top right corner of the File Manager window and choose New Window.
7. Click to select Google Drive from the sidebar. Create a new folder or open an existing folder.
8. Press Ctrl+V to paste the copied folder into this location.

This error occurs when the file download was interrupted. An incomplete download renders the file corrupt. Try the following suggestions:

1. Visit TechnoHub.
2. Log in using your TechnoKids username and password. (It is the same one you used to place your order.)
3. Click on a Shelf tab, such as Primary, Junior, Intermediate, or Senior.

4. Add an item to the download queue by clicking the Add to Queue button for the desired project or set.
5. If necessary, select a product version. Click Close.

6. Repeat steps 3-5 for any additional projects or sets.
7. Click Start Download.

8. If prompted, pick a location to save the download file. By default, it should go to your device's Downloads folder.

9. Extract the compressed files. Help for extracting: Windows, Chromebook.

When you have downloaded your files but get a path name is too long error when trying to extract.

1. Copy the zipped file (the one you downloaded) to your desktop.
2. Right click the file and choose Rename.
3. Type a shorter name such as TechnoKids. Press ENTER.
4. Right click on the file and choose Extract All. Do not change the file path.
5. The unpacked folder is created in the same location.
6. Open the unpacked folder to access your materials.

In January 2020 we launched the TechnoHub. Projects that are Office 2013 or newer are available through TechnoHub. Refer to the Getting Started page for complete instructions on how to download your TechnoKids projects.

On most devices, files are placed by default into the "Downloads" folder. On a Windows device, this folder can be found at C:/Users/[Username]/Downloads. On a Chromebook, files are downloaded to My Files > Downloads. You can set the location on your device where files are downloaded. Follow the steps to set a new location. Please note, instructions differ depending on the web browser you are using.

Chrome Browser

1. Open the Chrome browser.
2. Click the More button. It has 3 vertical dots.
3. From the menu, click Settings.
4. From the left pane, click Advanced.
5. Select Downloads.
6. The current path is listed at the top. Click Change to pick a different location.

Windows

Chromebook

Edge Browser

1. Open the Edge browser.
2. Click the Settings and More button. It has 3 horizontal dots.
3. From the menu, click Settings.
4. From the left pane, click Downloads.
5. Select Change to pick a new location.

Refer to How to set a download location to identify the set download directory.

Sometimes you lose your files. You have downloaded them, but you do not know where they have gone. The good news is that TechnoKids has created a standard file name for all downloaded files. It is technokidsMMDD. For example, the search term technokids1013 will find a file downloaded on October 13 from TechnoHub on your device. Please note, if you do not know the date, just type technokids when searching.

Chromebook

1. Click the Launcher icon on your Chromebook.
2. Type technokidsMMDD.zip into the search box, where MMDD is the month and day the file was downloaded.
3. As you type, matching files will be displayed in the search results.
4. Click the file to go to the location.

Windows

1. Click Search in the Windows taskbar.
2. Type technokidsMMDD.zip into the search box, where MMDD is the month and day the file was downloaded.
3. As you type, matching files will be displayed in the search results.
4. Click the arrow beside the file name.
5. Choose Open file location.

You may prefer to chose where your downloads go on each and every occasion. This will allow you to pick your desktop, USB stick, or another preferred choice. Follow the steps to change your settings. Please note, the instructions differ depending on the web browser you are using.

Chrome Browser

1. Open the Chrome browser.
2. Click the More button. It has 3 vertical dots.
3. From the menu, click Settings.
4. From the left pane, click Advanced.
5. Select Downloads.
6. Drag the Ask where to save each file before downloading to the on position to be prompted each time you download.
Windows

Chromebook

Edge Browser

1. Open the Edge browser.
2. Click the Settings and More button. It has 3 horizontal dots.
3. From the menu, click Settings.
4. From the left pane, click Downloads.
5. Drag the Ask me what to do with each download button to the on position to be prompted each time you download.