Technology Gremlins Do Not Take a Vacation

It was quite nice to have two entire weeks off – no early morning alarm clocks, no traffic, and most importantly, no work! However, as I was soon to learn, there is a major price to pay for that break. Even though I took some time away from the school, the technology gremlins did not.

troubleshooting technology issues at a school

While I was away, the technology gremlins played.

My plan was to go into work early on Monday to get a jump start on the day. I knew that the Grade 3/4 class was beginning the Internet technology project, TechnoJourney and I had promised the teacher that I would print the student workbooks. I arrive at 8 a.m. with my flash drive in hand and laptop ready. I send the required pages to the photocopier. No problem!

Then, problem…the office staff is back and they can’t get their email.
The Internet is down.

OH NO! I head over to the proxy server and am welcomed with a machine that is totally frozen, offers no response, a blue screen, and no logon box…hmmm. I decide to force a restart. The bad news is the Windows why did you shut this machine down dialog box will not appear. Instead my blue screen is now black. It has a message that says something about the master boot record and that I must press F1 to continue. I hold my breath, press F1, and the good news is that after a few moments the server comes back online.

PHEW! I sigh too soon. A short time later, the secretary is at the door. “Happy New Year, I cannot get to the staff directory”. Another problem…
Seems there are now issues with the network.


My troubleshooting senses are tingling. It has to be something to do with the network switches. I stare at the rack of spaghetti-like cables coming out of 4 switches mounted beautifully on the wall. AHA! One of the switches has no lights. I wonder if we’ve blown another switch. Wishing that this isn’t the cause of the problem, I reach out my hand and fiddle with the power cords hoping that this simple solution will work instead. It does! VOILA! The lights are back on.

The feeling of success is short lived. I turn around to welcome a school volunteer. She greets me with “Happy New Year, our debit machine isn’t working”. Another problem…
The fundraiser ladies are eager to sell gift cards, but the machine won’t connect.

The Christmas cobwebs are all gone now, as my brain goes into overdrive trying to figure out this new dilemma. I recall a network line was recently dropped so that the debit machine could connect to the Internet for speedy transactions. I put in a quick call to the guy who dropped the line. Seems he’s not sure if a cable for that line has been connected. OH NO! I frantically scan the mess of spaghetti-like wires on the rack. I find the dedicated port for the debit machine and a free spot on the switch and quickly plug in a new cable. Everything is now fixed. GREAT!

As I turn around a teacher is standing at the door. “Happy New Year,” I say. “Happy New Year, I can’t print,” he replies. What! Another problem…
The main printer isn’t working.

UGH! Before the Christmas break the printer was out of toner. To save print jobs from coming out invisible, I decided to turn off the printer. My plan was to have the print jobs stay in the queue on the server and in a day or two when the toner arrived, I’d turn it back on and we’d be back in business. However, this was not the case. After installing the new toner, the printer insisted it wanted to stay offline. Puzzled, I rush over to the server and glare at the printer properties. I start troubleshooting. Is it the Print Spooler, outdated drivers, firmware, or do I need a new patch cable?

NOPE! Perplexed, I turn to Google for answers but I could not find anyone with my exact problem. Back to the server. After staring at the printer properties for the umpteenth time I notice that there are TWO devices assigned to the IP address for the printer. HUH? I have no time to ponder how this happened. Instead, I leave the assigned IP on the printer and reassign the second device a new IP address. Now the teachers are back in business. They can print!

I feel like I’ve put in a full day and it is only 8:45! What can the rest of the day bring? Those technology gremlins better take a vacation soon – or else I am going to need another one!

HAPPY NEW YEAR!

TechnoLaurie

About TechnoLaurie

Laurie Gerard, Research and Development - Laurie Gerard is responsible for the research and development center at John Knox Christian School (JKCS). Many years ago, TechnoKids Inc. formed a partnership with the school community to have teachers test our instructional materials. This relationship ensures that the projects are developmentally appropriate, meaningful to students, integrate into the curriculum, and have clear instructions. Laurie works with the staff and students at JKCS to help them operate their technology program. Her duties include curriculum support, computer lab maintenance, and upkeep of the network and server. As a key member of the Information Technology Committee at the school she provides advice regarding the technology program. Her devotion to the school community and their technology program makes her an invaluable member to our team. Laurie's contribution to the blog includes entries about the challenges of integrating technology in a school environment. The technical issues she overcomes related to hardware, software, and networking will be passed on to you in the form of practical strategies. In addition, she writes about the real-world problems faced by a school as they struggle to offer a quality technology program with a limited budget.